Pala Mesa Resort Careers
  • 28-Sep-2017 to 27-Nov-2017 (PST)
  • Front Desk
  • Fallbrook, CA, USA
  • 11.00
  • Hourly
  • Full Time

Vacation, Medical benefits, Meals Free Golf

Position Summary To assist guests with any needs or questions that arise during check-in and checkout.

Essential Functions * Welcomes guests during check in and checkout, helping guest with any needs, solves minor problems, and ensures guests have a great stay.
* Enters data into computer, including some minor accounting functions.
* Registers guests in and out of the conference center. Establishes and secures proper guest credit. Handles any billing questions and inquiries.
* Solves guest-related problems within scope of authority.
* Answers and directs all incoming calls and in-house calls received on the main switchboard console promptly and efficiently. Takes messages as required and delivers accordingly.
* Makes hospitality calls for new arrivals nightly.
* Performs all accounting duties including posting charges, account settlements, balancing shift reports, and shift closing.
* Maintains the front lobby area, ensuring cleanliness at all times.
* Coordinates guest recreation as needed. Assists Conference Planning staff as needed.
* Maintains accurate daily event information. Maintains daily posting of event sheet.
* Maintains supply of informational brochures, flyers, and maps.
* Maintains current knowledge of events in the area, points of interest, and services in the area.

Position Requirements

Minimum Knowledge Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, CRT, record keeping, or word processing. May have need for good communication skills.

Formal Education and Job-Related Experience This position requires a minimum formal education of a high school diploma and a minimum of 1 year job-related experience.

Hospitality experience is a plus.

This is a Full Time position


Must be able to multi-task, stand for 8 hours, keep track of shift report/accounting. 

External and Internal Personal Contact

Communications Daily, Verbal, Written

Monthly Participating in meetings

Teamwork and Collaboration This job is part of a formal work team within the department.

Pala Mesa Resort Careers
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