Pala Mesa Resort Careers
  • 05-Sep-2017 to 04-Nov-2017 (PST)
  • Housekeeping
  • Fallbrook, CA, USA
  • $50-$55K
  • Salary
  • Full Time

Medical, Vacation and many more


The Housekeeping Manager directs the operations of the housekeeping department maintaining the highest standards of cleanliness and ensuring quality service to achieve overall guest satisfaction and maintenance of hotel assets. As an

Housekeeper Manager, your responsibilities will include:

    • Maintaining cleanliness and an attractive appearance in guest accommodations and public spaces in accordance with brand standard.
    • Prepare and properly distribute room assignment sheets to scheduled staff and ensure assignments are completed at the end of each shift
    • Effectively communicate changes of assignment sheets as they arise throughout the shift
    • Assign and maintain accurate distribution records of keys and communication equipment (e.g. radio, beepers, phones, etc.)
    • Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areas
    • Instills a calm, organized approach when interacting in stressful situations
    • Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
    • Supervising all housekeeping associates.
    • Inspecting all rooms and correcting deficiencies.
    • Maintaining proper inventory of linen and supplies, purchasing needed linen and supplies while staying within budget.
    • Communicating with front desk for early arrivals and departures, extended stays on timely manner.
    • Administering monthly safety trainings and updating safety binders, attending safety training.
    • Attending staff meetings, performing daily pre-shift meetings and other meetings as needed.
    • Creating weekly schedules for room attendants and horseperson's
    • Approving and submitting payroll.
    • Analyzing daily labor report.
    • Interviewing, selecting and training new housekeeping associates
    • Coaching and counseling associates as needed.
    • Providing proper training to new associates.
    • Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
    • Ensure that sufficient staffing is present to meet the daily business demands
    • Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
    •  

Job Requirements

High school diploma or general education degree (GED or three to five years related experience and/or training; or equivalent combination of education and experience)

Minimum of two years housekeeping management experience

Previous hospitality experience required

Clear, effective English verbal and written communication skills are required, with a second language preferred (Spanish)

Microsoft Word and Excel proficiency is required. This position requires the physical ability to lift and carry up to 25 lbs.

Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form

Demonstrate ability to compute basic arithmetic

Must be available to work, varied shifts and flexible schedules

 

 

Pala Mesa Resort Careers
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