Pala Mesa Resort Careers
  • 09-Aug-2017 to 08-Oct-2017 (PST)
  • Front Desk
  • Fallbrook, CA, USA
  • 11.00
  • Hourly
  • Full Time

Vacation, Sick Leave, Medical Benefits, 401K

Pala Mesa Resort is seaching for a passionate Guest Service/PBX Agent to join our team. 

Position Summary To assist guests with any needs or questions that arise during check-in and checkout. Essential Front Desk Clerk Functions * Welcomes guests, solves minor problems, and ensures guests have a great stay. * Enters data into computer, including some minor accounting functions. * Registers guests in and out of the conference center. Establishes and secures proper guest credit. Handles any billing questions and inquiries. * Solves guest-related problems within scope of authority. * Answers and directs all incoming calls and in-house calls received on the main switchboard console promptly and efficiently. Takes messages as required and delivers accordingly. * Makes hospitality calls for new arrivals nightly. * Performs all accounting duties including posting charges, account settlements, and shift closing. * Maintains the front lobby area, ensuring cleanliness at all times. * Coordinates guest recreation as needed. Assists Conference Planning staff as needed. * Maintains accurate daily event information. Maintains daily posting of event sheet. * Maintains supply of informational brochures, flyers, and maps. * Maintains current knowledge of events in the area, points of interest, and services in the area.

* Some Accounting Duties.


This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Position Requirements

Friendly, Multi-tasking, Organizational skills, Problem Solver, Great Customer Service People Skills. Minimum Knowledge Requires ability to interpret / extract information and / or perform arithmetic functions. May have need for good communication skills. Formal Education and Job-Related Experience This position requires a minimum formal education of a high school diploma and 1+ year minimum job-related experience preferred. First Aid Preferred External and Internal Personal Contact Communications Daily Verbal Written Participating in scheduled meetings Teamwork and Collaboration This job is part of a formal work team within the department.

Full Time

Compensation: $11.00 Hourly

Pala Mesa Resort Careers
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